Customer Service

Enjoy free shipping on select items at Royal-alpaca.com for a limited time. This offer applies to DHL and FedEx worldwide shipping.

Customers are responsible for any customs duties, taxes, or brokerage fees upon delivery (shipping costs cover freight and insurance only). This offer is non-transferable and does not apply to wholesale orders.

We ship worldwide, with delivery typically taking 7 to 10 business days. Orders to P.O. Boxes are sent via Postal Priority Mail (delivery times may vary).

No promo code needed—just add eligible items to your PayPal cart, and the discount will be applied automatically.

International orders may be subject to customs fees, import duties, and taxes based on your country’s regulations. These charges are not included in Royal-alpaca.com shipping fees and must be paid upon delivery.

For more details, please check with your local customs office. Customs clearance may also cause unexpected delivery delays.

Thank you for visiting Royal Alpaca Ltd.'s website. These Terms of Use govern your access to and use of this site. We reserve the right to modify, update, remove, or add terms over time. By accessing and using this site, you accept these Terms of Use, all site policies (including our return policy), and any future modifications. If you do not agree to these terms, please do not use this site.

We want you to be completely satisfied with your purchase. If the product is not what you expected, you may return it within 7 days of receipt for a full refund of the product price. To qualify for a full refund, the item must be returned in its original, unused condition with its packaging and tags intact.

We do not accept returns if the customer has mistakenly ordered the wrong size or color. The responsibility for selecting the correct size and color lies with the customer.

All returns require a Return Merchandise Authorization (RMA) number, which can be obtained by contacting our customer service or clicking the "Contact Us" button.

All Royal Alpaca Ltd. garments are 100% guaranteed. If the product has any of the following defects, it will be replaced immediately:

• » Factory defects
• » Incorrect size or ID color from the order.

We only accept returns if we have manufactured a different size or a different color code than what was ordered.

Important: We do not accept returns if the customer has mistakenly ordered the wrong size or color. The responsibility for selecting the correct size and color lies with the customer. For this reason, we include the color code in each sale so the customer can verify the respective shade in our color chart before purchasing.

To request a replacement, the customer must notify Royal Alpaca Ltd. via email or WhatsApp within 7 days of receiving the product. The defective item must be sent in its original packaging, and the customer must request an RMA number to receive shipping instructions.

Shipping costs are non-refundable. The customer is responsible for return shipping costs. If your purchase included free shipping and you request a full refund, the original shipping cost will not be refunded.

We cannot accept returns without an RMA number. All returns require a Return Merchandise Authorization (RMA) number.

It is crucial that customers check the color code of the garment they are purchasing from our color chart. We do not accept returns due to differences in color between the photo and the actual color chart.

Please note that the colors you see on the screen depend on your monitor settings, and we cannot guarantee that the displayed color exactly matches the actual product.

Creating an account to place WHOLESALE ORDERS with our company is very easy.

We are a Peruvian Export Company with more than 20 years of experience. We have happy customers in more than 30 countries around the world. You may know us from our previous brand ETNIKO, which we have upgraded to our new brand ROYAL ALPACA, offering a variety of designs to suit the most discerning market.

You just need to fill out the registration page form with your company details, and we will get in touch with you by EMAIL to give you all the information you need.

Here are some simple steps you can follow to complete your wholesale order.

All you have to do is click here and fill out the registration form with your company details. We will email you to confirm that your account has been created and send you the username and password to access our Wholesale Area.


You can also write to us on whatsapp for any questions.

We invite you to discover the beauty, softness and warmth of these unique garments, made with 100% Baby Alpaca, one of the finest and most luxurious natural fibers in the world.
Our garments are ideal for winter, as they protect you from the cold and give you a feeling of comfort and elegance. Plus, they are eco-friendly and sustainable, as they respect the environment and animal welfare.
In our online catalog you can find a great variety of designs, colors and sizes, for all tastes and occasions.
From ponchos, shawls, scarves and hats, to sweaters, cardigans, jackets and coats. There are also options for children and babies, that they will surely love.

Don’t wait any longer and enter the online catalog.
And if you have any questions, don’t hesitate to contact us by whatsapp or email. We will be happy to assist you and advise you.

You should have already created your account in our Wholesale Area and received your username and password by email.
Now you can log in to your personalized account and check the wholesale prices and complete everything you need to place your wholesale order.

Remember that we offer personalized attention by whatsapp, where we will be happy to answer all your questions. We look forward to hearing from you soon!

In our Wholesale Area you will find a form that you must fill out with the SKU codes and colors of each product that interests you.
The minimum F.O.B. value to attend wholesale orders is USD 2,000 American dollars.
Once you have completed the form, you must send it by email to the following address: info@royal-alpaca.com

Our export department will respond very quickly with a formal quotation including the detailed value of each product and the cost of transportation and insurance.
We work with DHL and FEDEX for our exports.
The estimated production time will be sent in the quotation along with the information necessary to confirm your order.

Thank you for choosing us and confirming your order. You can relax and look forward to receiving your beautiful garments at your address.
We will work hard to produce your order as soon as possible, and we will notify you when it is ready to be shipped by DHL or FEDEX. They will take care of all the customs formalities for you, so you don't have to worry about anything. It's a fast and easy process.
We are confident that you will love your order, as it is made of 100% baby alpaca fiber, the finest and softest in the world. You will be able to offer your customers exclusive and high-quality products at a great price.

We are excited to work with you and we are always here to help you with any questions or concerns. Please feel free to contact us anytime.